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FAQ

 
Help & Support

Frequently Asked Questions

Find answers to common questions about sizing, delivery, discreet packaging, and our everyday intimate essentials.

📏 Sizing & Fit
How do I find my correct bra size?+

We recommend measuring around your ribcage directly under your bust for your band size, and around the fullest part of your chest for your cup size. You can refer to the detailed size chart available on every product page.

If you fall between sizes, we suggest sizing up for a more relaxed, gentle fit or emailing our fit experts at service@huilangsl.com for personalized advice.

What is the difference between non-wired and underwired bras?+

Our Non-Wired Bras use ergonomic contoured foam, wide side wings, and elastic bands to provide natural lift and supreme, zero-pressure comfort throughout the day.

Our Underwired Designs offer traditional structured support and enhanced definition, crafted with cushioned channels to prevent any poking or pinching.

📦 Shipping & Packaging
Is your shipping packaging discreet?+

Yes, 100%. Your privacy is essential to us. All orders are packed in plain, unbranded exterior mailer boxes or envelopes without any intimate wear descriptions on the outside shipping label.

How much is shipping, and how long does it take?+
  • Free Shipping: Available on all orders over $47.
  • Standard Tracked Delivery: $7 flat rate for orders under $47.
  • Delivery Time: Orders typically process within 1–3 business days, with transit taking 5–10 business days.
How can I track my package?+

Once your order has shipped, you will receive an automated shipping confirmation email with your carrier tracking number. You can also track your parcel anytime on our dedicated Order Tracking page.

🧼 Fabric & Garment Care
How should I wash my Bras & Knickers pieces?+

To preserve delicate lace, seamless elasticity, and molded cups:

  • Hand wash in cool water with mild detergent is strongly recommended.
  • If machine washing, hook the bra closure and place inside a mesh laundry bag on a gentle cycle (max 30°C / 86°F).
  • Always air dry flat or hang dry; avoid high-heat tumble drying.
🔄 Returns & Exchanges
What is your return policy?+

We want you to be completely satisfied with your purchase. We accept return inquiries within 30 days of delivery for unworn, unwashed items with all original tags attached.

Due to intimate apparel hygiene guidelines, briefs and knickers must be tried on over your own underwear, and protective hygiene stickers must remain intact.

How do I initiate a return or exchange?+

Simply send an email to service@huilangsl.com with your Order Number and reason for return. Our support team will guide you through the process within 24 business hours.

Still Have Questions?

Our dedicated customer support team is always ready to assist you with sizing, orders, or styling guidance.

✉️ Email Us: service@huilangsl.com

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