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Shipping policy
Shipping Policy
We are dedicated to delivering your everyday essentials swiftly, safely, and with complete discretion.
Free Shipping over $47
Enjoy complimentary standard delivery on all qualifying orders over $47.
100% Discreet Packaging
Shipped in plain, unbranded parcels with full privacy protection guaranteed.
Full End-to-End Tracking
Real-time milestone tracking provided directly to your inbox upon dispatch.
🚚 Shipping Rates & Estimated Delivery Time
All orders are processed and prepared with care. Below are our standard shipping rates and expected transit timeframes:
| Shipping Option | Order Threshold | Shipping Rate | Estimated Delivery |
|---|---|---|---|
| Free Standard Tracked Delivery | Orders $47.00 and above | FREE | 5–10 Business Days |
| Standard Tracked Delivery | Orders under $47.00 | $7.00 | 5–10 Business Days |
*Please note: Delivery timeframes are estimates and commence from the date of dispatch rather than the date of order placement.
⚙️ Order Processing Time
Orders are typically processed, quality-inspected, and dispatched within 1–3 business days (Monday through Friday, excluding public holidays).
During peak shopping periods, promotional launches, or holidays, processing may occasionally take an additional 1–2 business days. We appreciate your patience.
🔒 Discreet Packaging & Privacy
Your privacy is of utmost importance to us. All Bras & Knickers orders are shipped in 100% plain, unmarked exterior packaging (durable poly mailers or cardboard boxes).
There are no intimate wear labels, logos, or sensitive item descriptions on the outside shipping label, ensuring complete discretion from our facility to your doorstep.
🔍 Order Tracking
Once your parcel has been handed over to the postal carrier, an automated Shipping Confirmation Email containing your tracking number and tracking link will be sent to your registered email address.
Please allow 24–48 hours for the carrier's scanning system to update the initial tracking status online. You can also monitor your package at any time via our Order Tracking page.
🏠 Shipping Address & Delivery Responsibility
Please ensure that your shipping address is entered accurately and completely at checkout (including apartment, suite, or unit numbers). Bras & Knickers is not liable for packages delivered incorrectly due to erroneous address details provided during checkout.
If you discover an error in your shipping address, please notify our customer support team immediately at service@huilangsl.com. We will do our utmost to rectify the address before fulfillment occurs.
Have Questions Regarding Your Delivery?
Our customer care team is always here to assist you with tracking updates or shipping inquiries.
✉️ Email Support: service@huilangsl.com