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Refund Policy
Return & Refund Policy
We want you to feel confident and comfortable in every piece you wear. If something isn't quite right, we’re here to help.
30-Day Return Window
Request a return or exchange within 30 days from your package delivery date.
Hygiene & Safety Standard
Items must be unworn, unwashed, and returned with original tags & hygiene seals intact.
Fast Refund Processing
Refunds are credited to your original payment method within 3–5 business days of inspection.
🌸 Return Eligibility & Hygiene Guidelines
Due to the intimate nature of our products and strictly in accordance with international hygiene standards, items returned must comply with the following conditions:
- Bras & Bralettes: Must be in original, unwashed, unworn condition with all product tags, shape-retaining inserts, and polybags intact. Free of makeup marks, deodorant stains, perfumes, or animal hair.
- Knickers & Briefs: Must be tried on over your own underwear. The protective clear hygiene sticker must remain unpeeled and undamaged.
- Multi-packs & Sets: All items in a bundled set must be returned together.
*We reserve the right to decline returns that show evident signs of wear, scent, or unhygienic condition.
🔄 How to Initiate a Return
Returning an item is simple and straightforward. Please follow these 4 steps:
Contact Us
Email service@huilangsl.com with your Order Number.
Get Authorization
Our team provides return instructions & return address.
Pack & Ship
Pack items securely with tracking and send to our facility.
Receive Refund
Once inspected, your refund or replacement is processed.
🛡️ Damaged, Defective, or Incorrect Items
We take pride in our strict quality inspections. However, if you receive a damaged item, manufacturer defect, or incorrect size/style:
Please contact us at service@huilangsl.com within 7 days of delivery with clear photos of the item and packaging. We will promptly arrange a free replacement or a full refund at zero extra cost to you.
💳 Refund Timeframe
Once your returned package arrives at our warehouse and passes hygiene inspection, we will notify you via email.
Approved refunds are issued back to the original payment method (Credit Card, PayPal, etc.) within 3–5 business days. Please allow an additional billing cycle for the funds to reflect on your banking statement, depending on your card issuer.
Have a Question About a Return?
Our support team is happy to guide you through size exchanges, fitting questions, or refund requests.
✉️ Contact: service@huilangsl.com